There are 2 solutions of Filenet:
i) Enterprise Content Management(ECM)
ii) Business Process Management(BPM)
Enterprise Content Management (ECM) :
Enterprise
Content Management (ECM) is the strategies, methods and tools used to capture,
manage, store, preserve, and deliver content and documents related to
organizational processes. ECM tools and strategies allow the management of an
organization's unstructured information, wherever that information exists.
In
the quest for increased efficiency and profitability, organizations strive to
incorporate more and more relevant information into their business processes
inorder to make the right decision at the right time. Corporations want to
enable their employees to search, retrieve, and review information in context,
to limit exception handling and manual processing, to reduce costs, and improve
service. It is important to have all the information needed and make the right
decision that satisfies clients, partners, suppliers, and shareholders.The
ability to make decisions better and faster is a real competitive advantage
that IBM Enterprise Content Management (ECM) solutions can help provide. IBM
ECM improves workforce effectiveness by enabling organizations to transform
their business processes, access and manage all forms of content, secure and
control information related to compliance needs, and optimize the
infrastructure required to deliver content anywhere at anytime.IBM ECM helps
organizations make quick, smart, and cost-effective decisions, right at the
moment that it matters the most.
IBM FileNet
Business Process Manager overview:(BPM)
IBM
FileNet Business Process Manager (BPM) enables organizations to create, modify,
manage, simulate, and analyze business processes. One of the key advantages of
IBM FileNet Business Process Manager is its ability to work with active
content.
Active
content refers to the ability of content to trigger or affect business
processes. For example, content such as a loan application or a claim
application, received via fax, e-mail, or Web, can trigger a process in IBM
FileNet Business Process Manager to process the loan or claim automatically.
Active content includes the delivery of information in a way that is more
unified, accurate, and contextual to the business processes. It enables a wide
variety of process management scenarios.
IBM
FileNet Business Process Manager can be used in many areas, including banking,
insurance, manufacturing, health industry, and government. Examples in the
banking and insurance industries include applications for processing loans,
claims, credit card approvals and policy underwriting.
IBM
FileNet Business Process Manager addresses the primary focus of business
process management (that is, managing, transforming, and optimizing business
processes). It provides the following functions:
Ø Process
automation
Ø Process
modeling and designing
Ø Process
integration
Ø Process
monitoring and optimization
Process automation:
IBM
FileNet Business Process Manager (BPM) provides a Process Engine and a set of
associated components and applications that enable easy implementation of
robust business process management solutions designed for use by business
users. BPM also provides a set of APIs to enable custom programming for
automating processes and a flexible environment for process improvements.
Process modeling and designing :
IBM
FileNet Business Process Manager makes a distinction between process modeling
and process designing. Process modeling is done for any business process in the
organization, including manual processes that are not expected to be automated.
The goal of process modeling is to document and gain an understanding of the
process. Process designing, on the other hand, is used to create executable
processes. Process models can be created by tools such as WebSphere Business
Modeler,
or
Microsoft® Visio®. WebSphere Business Modeler is a tool specifically designed
for process modeling and to simulate those processes. Microsoft Visio is a
drawing tool that can be used to document business processes. In either case,
the modeled processes can be used in IBM FileNet Business Process Manager.
IBM
FileNet Business Process Manager offers Process Designer, a tool that creates
executable processes. It can import Microsoft Visio diagrams and read XML
process definition language (XPDL) files that are generated by WebSphere
Business Modeler. In addition, Process Designer can read XPDL files generated
by other tools. Process Designer can use these models as a starting point to
create executable processes. IBM FileNet Business Process Manager also offers
Process Simulator, a tool that is used to simulate these processes to identify
bottlenecks and to play with “what if” scenarios.We discuss process design in
more detail later in this book.
Process integration :
IBM
FileNet Business Process Manager provides process integration capabilities with
external applications and systems through Component Integrator, rules engine
framework, and Web services. These integration options accelerate the speed of
business process management solution development and reduce the overall costs
associated with the development and maintenance of processes.We discuss process
integration in more detail later in this book.
Process monitoring and optimization
Business
processes have to be managed and monitored so they deliver the desired business
goal. The monitoring of business processes can be done on two levels; either at
the individual process instance or across all processes. An example of an
individual process is the mortgage process for account 123. Monitoring the
instance for account 123 will show the current state of that process instance.
Individual process instances can be monitored in several ways. IBM FileNet
Business Process Manager includes a tracker tool that displays the status of a
particular process in a graphical environment similar to the Process Designer.
There is also a milestone feature that can be used to define process milestones
during the process modeling. This can be used to monitor the status of the 6
Introducing IBM FileNet Business Process Managerprocess. In the mortgage case,
some milestones might include application received, in process, approved, and
rejected. In this scenario, a business analyst can be assigned as the tracker
for a particular mortgage process and the customer can be provided with access
to the milestone view of the process.For monitoring and analysis of all the
processes, IBM FileNet Business Process Manager offers Process Analyzer and
Business Activity Monitor (BAM). Process Analyzer enables users to evaluate
process workload, discover processing trends, and identify bottleneck areas.
Business Activity Monitor lets managers monitor various aspects of their
business operations, set thresholds, and automate actions to react to
thresholds being exceeded. Information collected by process monitoring can be
used for optimization. For newly designed processes, simulation is a technique
that can be used to play with “what if” scenarios and detect bottlenecks before
placing the process into production. IBM FileNet Business Process Manager
offers Process Simulator, which can be used to analyze processes and evaluate
how they behave in different scenarios. Process Simulator can be populated with
data from Process Analyzer to work with processes that are already in
production.
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